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I you want advanced issues include problems that are associated with software and hardware development, network connectivity, server-based technologies, and business-critical systems. Issues can also include problems that are associated with configuration and deployment of business workstations and servers.
Advanced Support is available for Rupee 4,100 during business hours.
After-hours support is available for Rupee 8,200 and provides support only for business-critical issues. Business-critical issues are defined as situations that involve a system, a network, a server, or a critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.
If you want more information visit Microsoft links.
http://support.microsoft.com/oas/default.aspx?LN=en-in&x=8&y=9&prid=11274&gprid=500921
http://support.microsoft.com/oas/default.aspx?Gprid=11732
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